Terms of Service

Terms of Service

  • I have read the Terms of service, Shipping Policy & Refund Policy prior to purchase.
  • I understand that all items are made to order and I understand that a 5-7 day production window is possible for my order.
  • I understand that orders with multiple products will be shipped in order of productiocompletion.
  • I understand that incorrect shipping addressees can not be updated after an order is placed.
  • I understand that due to the pandemic, inflation and pending recession there may be a delay in the production and/or delivery of my order.  It is possible for my order to take 7-14 business days OR MORE post production to receive my order.
  • I confirm that I have ordered the correct color and quantity.
  • I understand that if I change my order during processing that it will cause a cancellation or delay in my shipping/receiving.
  • I confirm that my shipping and email address is correct.
  • I understand that due to COVID-19 that I may or may not have to sign for my package under the discretion of the package handler. 
  • I understand that Rich Auntie Energy is not responsible for any missed or rescheduled deliveries from the shipping provider.

Shipping Policy

Please allow up to 48 business hours for your order to be processed. Please allow 5-7 days for production of your order. Please allow 7-14 business days to receive your order.

All timeframes are estimates and based on ideal conditions. 

 

Refund Policy

  • All sales are NON-REFUNDABLE. 
  • Only exchanges and merchandise credit will be allowed. 
  • Exchange requests for any damaged items must be made within 7 days upon delivery of merchandise and all items being returned for credit must be in the original condition with its original packaging. 
  • It is the customer's responsibility to return any and/or all merchandise to our business for exchange/credit. 
  • Shipping and handling fees are NON-REFUNDABLE except for damaged items being returned. (Including ALL refused and unaccepted packages). 
  • Shipping fee must be covered incoming and outgoing by customer for exchanges.
  • Items returned after 15 days upon delivery of merchandise will not be accepted. 
  •  NO EXCEPTIONS. 
  • ALL SALE ITEMS ARE FINAL.